Frequently asked questions

Courses

Our courses are primarily self-paced e-learning and digital material packages. The delivery method is always described on the course page.

E-learning courses are accessible for 12 months from the date of purchase.

Add the course to your cart and complete the payment. After purchase, you will receive instructions by email for accessing your course.

After purchase, you will receive a confirmation email with instructions for accessing the online course platform. Access duration and content are always described on the product page. If you do not receive instructions, please contact our support: info@clorient.com

Orders and payments

You can pay through Finnish online banks, debit and credit cards (Visa, MasterCard, American Express), and mobile payments such as Apple Pay, Google Pay and MobilePay.

Yes. Include the names and email addresses of all participants in the additional information field at checkout. We will provide individual access for each participant.

Prices do not include VAT. European business customers can receive VAT 0% pricing by selecting the invoicing option at checkout or by contacting our customer service.

Yes, a VAT-compliant invoice is sent to your email after purchase.

Business customers can receive invoices by email or as e-invoices. The payment term is 14 days and late payments are subject to statutory late payment interest.

Cancellations and changes

E-learning and digital products: The right of withdrawal does not apply once delivery has begun with the customer's consent, for example after downloading materials or beginning to use the course platform. If the product includes activated vouchers or third-party services, these are non-refundable.

Personal coaching: A scheduled coaching session can be rescheduled once by contacting us as soon as possible.

Certification exam

ITIL and PRINCE2 certification exams are conducted online via PeopleCert's platform. After your purchase, you will receive an exam voucher to book and complete the exam online under remote proctoring.

The certification exam must be completed within 12 months of purchase. We recommend taking the exam as soon as possible after the training.

If your training includes a retake option, you will receive a free second attempt. Otherwise, a retake can be purchased separately.

Certification is valid for three years. It can be renewed by retaking the exam, completing an advanced course or earning CPD points through an active PeopleCert Plus Membership.

PeopleCert Membership

No, the membership is not mandatory. However, it offers benefits for maintaining your certification and professional development.

With the membership, you can renew your certification by earning CPD points without retaking the exam, and access PeopleCert's articles, webinars and additional materials. The membership can be purchased alongside a training or separately at any time.

For companies and teams

Yes. We offer tailored training solutions for companies, which can include team-specific scheduling, volume discounts and delivery adapted to your organisation's needs.

Contact our customer service and we will put together a suitable package for you: info@clorient.com

Technical questions

First, make sure you are using the same email address that was used to place the order. If the issue persists, contact our customer service: info@clorient.com

E-learning courses work on computers, tablets and mobile devices. We recommend using an up-to-date browser for the best experience.

Check your spam folder. If you still can't find it, contact our customer service and we will look into it: info@clorient.com

We recommend first contacting the training platform provider, such as PeopleCert, who can resolve the issue most efficiently. If the problem persists, feel free to reach out to us: info@clorient.com