Refund policy

Last updated: 7 April 2026

Consumer's Statutory Right of Withdrawal

The consumer has the right to cancel an order within 14 days of receiving the order confirmation without providing a specific reason.

The right of withdrawal does not apply to digital content whose delivery has started with the consumer's consent (e.g. e-learning, downloadable materials, used vouchers).

Cancellation notice: info@clorient.com

E-learning trainings, study material packages and digital content

The right of withdrawal does not apply once delivery has started with the customer's consent. This includes, for example, starting to use the e-learning environment, downloading materials or activating a voucher.

Personal coaching

Participation is binding. A scheduled coaching session can be transferred once by contacting us as soon as possible. If an agreed coaching session is cancelled without notice, the participation fee will not be refunded.

PeopleCert Plus Membership

The membership cannot be cancelled after activation.

Activated vouchers and third-party services

The portion of activated vouchers or third-party services is non-refundable.

Cancellation by Service Provider

If Clorient cancels a training or service, the customer will be notified within a reasonable time and the full amount paid will be refunded.

Cancellations and changes: info@clorient.com