Privacy policy

Last updated: 18 May 2026

This Privacy Policy describes how Clorient Oy (hereinafter "Clorient", "we" or "our") collects, uses and discloses your personal information when you visit our online store at shop.clorient.com ("Site"), use our services, make purchases or otherwise communicate with us (collectively, "Services"). The Site is powered by Shopify.

We are committed to respecting the privacy of our users. We only collect information when it is necessary and implement appropriate technical and organisational measures to protect your personal information.

Please read this Privacy Policy carefully. By using the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.

What Personal Information We Collect

When we use the term "personal information", we mean information that identifies you, relates to you, describes you or can be associated with you. The information we collect varies depending on how you interact with the Services.

Information We Collect Directly From You

  • Contact information, such as your name, address, phone number and email address.
  • Order information, such as billing address, shipping address, payment confirmation and phone number.
  • Account information, such as your username, password and security questions.
  • Customer support information, such as information you include in communications with us.
  • Feedback information, when you send us feedback.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we use cookies, pixels and similar technologies. Usage Data may include:

  • Information about your device, browser and network connection (e.g. browser type and version, operating system, IP address).
  • Information about how you use the Services, such as timestamps, clicks, browsing times, searches and transactions.
  • Information about which web page you visited before arriving at our Site.
  • Information about your session and use of the Site through analytics tools such as Google Analytics

Google Analytics uses cookies and similar identifiers to distinguish users and sessions and to generate reports on the use of the Site. With Google Analytics, we can understand, for example, which pages are used, how long users stay on the Site, and how users navigate through the Site.

We also use the Meta Pixel and the Meta Conversions API to understand how our Site is used and to measure the performance of our advertising on Facebook and Instagram. The operation of these tools requires the transmission of data to Meta, and this takes place only on the basis of your consent given through our cookie banner. We describe the data shared and Meta's role in more detail in the section "Meta Platforms (Facebook and Instagram)" below.

Information We Receive From Third Parties

  • Shopify, which supports our Site and Services.
  • Payment processors (Paytrail and Shopify Payments), which collect payment information to process your orders.
  • analytics services such as Google Analytics, which help us understand the use of the Site and improve our services
  • Meta (Facebook and Instagram), which may provide us with aggregated reporting on the performance of our ads and audiences.

How We Use Your Personal Information

Providing Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling orders, arranging access to training materials, sending notifications related to your account and creating and managing your account. Legal basis: performance of a contract (GDPR Article 6(1)(b)).

Improving Services: We use data to measure and analyse service quality in order to improve our services and enhance the overall user experience. Legal basis: legitimate interest (GDPR Article 6(1)(f)).

Analytics cookies and Google Analytics: We use Google Analytics and other analytics-related cookies and identifiers to measure the use of the Site, analyze user interaction with the Site, and improve the online store and user experience. We use such analytics technologies only to the extent that you have given your consent where required by applicable law. Legal basis: consent (GDPR Article 6(1)(a)).

Advertising on Meta platforms (Facebook and Instagram): We use Meta Business Tools (Meta Pixel and Conversions API) to measure the performance of our ads, build custom and lookalike audiences, and show you more relevant ads on Facebook and Instagram. This involves sharing browsing and conversion data with Meta. Legal basis: your consent (GDPR Article 6(1)(a)), given via our cookie banner. You can withdraw consent at any time through cookie settings.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending newsletters by email. Legal basis: legitimate interest (GDPR Article 6(1)(f)) or your consent (GDPR Article 6(1)(a)).

Security and Fraud Prevention: We use your personal information to verify your account and provide a secure payment and purchasing experience. Legal basis: legitimate interest (GDPR Article 6(1)(f)).

Communicating With You: We use your personal information to provide customer support and respond to your enquiries. Legal basis: legitimate interest (GDPR Article 6(1)(f)).

Legal Obligations: We use your personal information to comply with applicable laws. Legal basis: legal obligation (GDPR Article 6(1)(c)).

Cookies

We use cookies and similar technologies on our Site. Cookies are small files that a website stores on your device through your browser. We use cookies to improve and enhance our Site and Services, including remembering your actions and preferences, performing analytics, and understanding how users interact with the Site. The Site operates on the Shopify platform, and we also use Google Analytics to analyze the use of the Site and to improve our services.

In addition to Shopify and Google Analytics cookies, we use Meta (Facebook) Pixel cookies (such as _fbp and fr) for advertising purposes when you have given your consent through our cookie banner. These cookies allow us to measure ad performance and show you relevant ads on Facebook and Instagram. The Meta Pixel does not activate unless you have accepted marketing cookies.

For more information about the cookies used by Shopify, please visit https://www.shopify.com/legal/cookies

Most browsers accept cookies automatically, but you can set your browser to remove or reject cookies. Blocking cookies may negatively affect your user experience.

How We Disclose Personal Information

We do not sell, trade or otherwise transfer your personal information to third parties for advertising purposes. We do not sell or monetise personal information in any way.

In certain circumstances, we may disclose your personal information to third parties for the following purposes:

  • To provide the Services and ensure the functionality of the Site.
  • To measure and deliver advertising, where you have given your consent
  • To comply with legal obligations.
  • In connection with business transactions, such as mergers or acquisitions.
  • When you give your consent to the disclosure of information.

Third Parties and Partners

We use only trusted third-party service providers that have been carefully selected to meet high standards for data privacy and security. We require that all third parties comply with GDPR.

Shopify

Our Site and online store are powered by Shopify. Shopify collects and processes personal information about your use of the Services. More information: https://www.shopify.com/legal/privacy

Google Analytics

We use the Google Analytics service to analyze the use of the Site and to improve our services. Google Analytics processes information related to the use of the Site, such as cookie identifiers, device and browser information, technical information related to IP addresses, page views, events, and other usage data, and generates reports on the use of the online store based on that data. The use of Google Analytics is based on your consent to the extent required by applicable law.

Meta Platforms (Facebook and Instagram)

We use Meta Business Tools provided by Meta Platforms Ireland Ltd. ("Meta"), including the Meta Pixel and the Conversions API, to deliver and measure advertising on Facebook and Instagram.

Data shared with Meta: Meta data sharing is operated at the "Standard" level. The data shared with Meta includes:

Browsing behaviour on our Site (pages viewed, products viewed, items added to cart, purchases, search terms) Technical data (IP address, browser and device information, cookie identifiers such as _fbp and fr) Conversion events such as purchases and registrations, used to measure ad performance

Paytrail

Paytrail acts as a payment intermediary in our online store and processes your payment information securely. We do not store payment information. More information: https://www.paytrail.com/tietosuoja

Shopify Payments

Shopify Payments processes card payments in our online store. More information: https://www.shopify.com/legal/privacy

PeopleCert

For certain training services, we collaborate with PeopleCert, who handles the delivery of training materials and certification services. We share your contact details (name, email) with PeopleCert for this purpose. More information: https://www.peoplecert.org/privacy-policy

Third-Party Websites and Links

Our Site may contain links to third-party websites and services that we do not control. We are not responsible for the privacy practices, security or content of these sites. Visiting these websites is at your own risk.

Children's Information

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of 16. If you are the parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.

Security and Retention of Your Information

We implement appropriate technical and organisational measures to protect your personal information, including secure servers, encrypted data transmission and compliance with data protection legislation. However, no security methods are perfect, and we cannot guarantee complete security.

We retain personal information for as long as it is needed to fulfil the original purposes for which it was collected, for business and legal purposes, or as required or permitted by applicable law. Data that is no longer needed will be permanently deleted.

Your Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights in relation to your personal information:

  • Right of access: You may request access to the personal information we hold about you and receive a copy of it.
  • Right to rectification: You may request the correction of incomplete or inaccurate personal information.
  • Right to erasure: You may request the deletion of your personal information, provided there is no business or legal reason to retain it.
  • Right to data portability: You may request a copy of your personal information and its transfer to another party in certain circumstances.
  • Right to object to processing: You may object to the processing of your personal information in certain circumstances.
  • Right to restrict processing: You may request the restriction of the processing of your personal information.
  • Right to withdraw consent: You may withdraw your consent at any time, including consent for analytics and Meta advertising cookies via the cookie settings on our Site. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
  • Communication preferences: You may opt out of receiving marketing communications at any time.

You may exercise these rights by contacting us using the details below. We aim to respond to each request without undue delay and in any case within one month. We will not discriminate against you for exercising these rights.

Complaints

If you wish to complain about the way we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with your local data protection authority.

In Finland, the Office of the Data Protection Ombudsman can be reached at https://tietosuoja.fi

For the European Economic Area, a list of responsible data protection authorities can be found at https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Transfers

Your personal information may be transferred to, stored and processed outside your country of residence. If we transfer your personal information outside the European Economic Area, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will publish the updated version on our Site and update the "Last updated" date. By continuing to use the Services after changes are posted, you agree to the updated Privacy Policy.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

Clorient Oy
Email: privacy@clorient.com