Terms of service
Last updated: 7 April 2026
1. Acceptance of Terms
These terms and conditions apply to the use of the online store (shop.clorient.com) operated by Clorient Oy (Business ID: 3195081-8) and to the ordering and delivery of services or products between the service provider and the customer.
We ask customers to carefully review these terms before ordering or using any service or product.
By placing an order in Clorient's online store, you accept the online store terms and conditions, Clorient's privacy policy and the general terms of service.
Customers of the online store must be at least 18 years of age.
2. Service Provider Information
Clorient Oy
Business ID: 3195081-8
Address: PL 10, 70101 Kuopio
Email: info@clorient.com
Phone: +358 457 834 5682
3. Description of Services and Products
The content, prices and availability of services and products are described in detail on each product page in the online store.
Prices are displayed in euros (EUR) unless otherwise stated. All prices displayed in the online store are inclusive of VAT.
Any additional costs are shown to the customer before the order is confirmed.
4. Payment Methods
The online store's payment service partners and payment intermediaries are Paytrail Oyj and Shopify Payments. We do not store our customers' payment information in our systems. All payments are processed securely using SSL encryption.
By paying for your order using the accepted payment methods, you accept the payment service provider's terms.
Accepted payment methods:
• Finnish online banks (via Paytrail)
• Debit and credit cards: Visa, MasterCard, American Express
• Mobile payments: Apple Pay, Google Pay, MobilePay
Paytrail Oyj
Business ID: 2122839-7
Innova 2, Lutakonaukio 7, 40100 Jyväskylä, Finland
Payment service terms: https://www.paytrail.com/kuluttaja/maksupalveluehdot
Customer service: maksutiedustelut@paytrail.com
If you cannot find a suitable payment method:
If you cannot find a suitable payment method, please contact our customer service: info@clorient.com
Business customers and public organisations
Business customers and public organisations may also pay by invoice. Invoices can be delivered by email or as e-invoices. Payment terms are 14 days from the date of the invoice. Late payments are subject to statutory interest. To pay by invoice, please contact our customer service in advance: info@clorient.com
5. Order Confirmation
Orders for services and products sold in the online store are confirmed by email. After an approved order, the customer receives an order confirmation by email as well as a separate payment confirmation from the payment service provider.
6. Delivery of Services or Products
Services and products sold in the online store are delivered to the customer after order confirmation, within five (5) business days of placing the order at the latest. Services and products are delivered to the email address provided by the customer, unless otherwise stated.
E-learning trainings
For e-learning trainings, the customer receives instructions by email for logging in to the training platform. For certification trainings, the customer receives a voucher to activate the training in a third-party service. This requires registration and login to the third-party service. The customer must accept the third party's terms of use and privacy policy upon registration.
Study material packages
Study material packages include official training materials and an exam voucher. The customer receives a voucher and instructions by email for accessing the materials in a third-party service. This requires registration and login to the third-party service.
Personal coaching
For personal coaching, the customer will be contacted by email within 1–2 business days of purchase to agree on scheduling and assess needs.
Memberships
Membership activation instructions are delivered to the customer by email. Activation requires registration or login to a third-party service.
Other digital content Other digital content is delivered to the customer by email as a download link.
Delivery area
Services and products sold in the online store are delivered to EU countries. We do not deliver products or services to countries or organisations subject to international sanctions.
Delivery prevention
The service provider has the right to cancel an ordered service or product in situations where the service provider or a third party involved in the delivery is prevented from providing the service or product. The right to suspend delivery also applies in situations involving technical disruption or force majeure. Notification of cancellation will be made within a reasonable time and sent to the customer in writing by email.
7. Right of Withdrawal and Cancellation
Consumer's statutory right of withdrawal
In accordance with consumer protection legislation, the consumer has the right to cancel an order made in the online store within 14 days of receiving the order confirmation without providing a specific reason.
The right of withdrawal does not apply to digital content whose delivery has started with the consumer's explicit consent and the consumer has simultaneously accepted the loss of the right of withdrawal. This applies, for example, to e-learning trainings, downloadable materials and vouchers whose use has started.
Cancellation notice must be made in writing by email: info@clorient.com
E-learning trainings, study material packages and digital content
The right of withdrawal does not apply once delivery has started with the customer's consent. This includes, for example, starting to use the e-learning environment, downloading materials or activating a voucher. The customer accepts at the time of order that the right of withdrawal expires once delivery of the digital content has started.
Personal coaching
Participation is binding. A scheduled coaching session can be transferred once by contacting us as soon as possible. If an agreed coaching session is cancelled without notice, the participation fee will not be refunded.
PeopleCert Plus Membership
The membership cannot be cancelled after activation.
Activated vouchers and third-party services
The portion of activated vouchers or third-party services is non-refundable.
Please notify us of any cancellations or changes in writing: info@clorient.com
8. Transfer of Rights and Changes
Right to amend terms and conditions
The service provider has the right to amend the terms and conditions. The customer is responsible for reviewing the applicable terms and conditions, terms of use and privacy policy before placing an order.
Right to transfer the agreement
The service provider has the right to transfer the agreement made with the customer to a company within the same group or to an organisation acquiring the business in connection with a business transaction. The customer does not have the right to transfer the agreement, as services and products purchased from the online store are intended for personal use.
Right to change the content of the service
The service provider has the right to make changes to the content, schedule or other arrangements related to the service. The customer will be notified of such changes within a reasonable time before the delivery of the service.
Right to suspend service delivery
The service provider has the right to temporarily suspend service delivery due to technical changes, maintenance, telecommunications network maintenance or measures required by laws and official regulations. The service provider will endeavour to minimise the duration of the interruption and to notify the customer in advance whenever possible.
The service provider also has the right to suspend the provision of the service if there is reason to suspect that the customer is acting in breach of the terms and conditions, service terms, third-party terms or applicable laws.
9. Intellectual Property Rights
Services and products sold in the online store are intended for personal use only. All commercial use, such as resale, publication or use as part of one's own services, is prohibited without a separate agreement with the service provider.
The customer must comply with copyright laws. The customer does not have the right to copy, distribute, publish or disseminate material without the prior written consent of the copyright holder.
10. Third-Party Services and Limitation of Liability
Clorient is not responsible for the availability, functionality, content or security of third-party services (such as PeopleCert). Third-party services are subject to their own terms of use and privacy policies. The customer must accept the third party's terms upon registration.
Clorient is not responsible for any changes, disruptions or outages in third-party services.
11. Certification Exam Terms
Certification exam vouchers are valid in accordance with the voucher terms. Clorient is not responsible for technical issues related to taking the exam, exam results or the validity of the certification, which are the responsibility of the certification service provider (e.g. PeopleCert).
The customer is responsible for reviewing the technical requirements and instructions for taking the exam and for scheduling the exam within the voucher's validity period.
12. Training Platform Technical Functionality
Clorient is not responsible for the compatibility of the customer's devices, internet connection or browser with the training platform or third-party services. The customer is responsible for ensuring that their devices and software meet the technical requirements of the training.
For technical issues, we recommend first contacting the training platform provider, who can resolve the issue most efficiently. If the problem persists, contact: info@clorient.com
13. Prices and Price Changes
The service provider has the right to change the prices of services and products. Price changes do not affect orders that have already been confirmed. Current prices are always displayed on the online store product pages.
14. Liability for Defects
If a delivered service or digital content contains a defect, the customer has the right to have the defect rectified in accordance with Finnish consumer protection legislation. A defect means a situation where the service or digital content does not correspond to what was agreed or has a material shortcoming.
Defects must be reported within a reasonable time of discovery: info@clorient.com. The service provider will primarily rectify the defect by correcting or redelivering the service. If the defect cannot be rectified, the customer has the right to a price reduction or cancellation of the purchase in accordance with consumer protection legislation.
15. Limitation of Liability
The service provider is not liable for any indirect or consequential damages or losses that may be incurred by the customer.
The service provider is not liable for delays or errors caused by reasons beyond its control (force majeure). However, the service provider will endeavour to fulfil its obligations in such situations to the best of its ability.
The service provider is only liable for direct damages arising from services or products ordered by the customer from the online store, which are caused by the service provider's intentional conduct or gross negligence.
The service provider's liability is limited to the amount paid by the customer for the service or product in question.
16. Data Protection
The service provider collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR) and Finnish data protection legislation.
Please review Clorient's privacy policy before placing an order, as it forms an integral part of the online store terms and conditions. The privacy policy contains detailed information about the collection, processing and sharing of personal data.
Personal data may be shared with trusted third parties involved in the delivery of services:
Paytrail and Shopify Payments (payment service providers)
We do not store or collect your payment card information. Your payment information is delivered directly to the payment service providers, whose privacy policies apply to the processing of your personal data.
PeopleCert (training service partner)
To provide training services, we collaborate with PeopleCert. To deliver training materials, we provide PeopleCert with the customer's contact details (name, email address). When registering for PeopleCert's service, Clorient is not responsible for their data processing. PeopleCert's privacy policy: https://www.peoplecert.org/privacy-policy
The customer has the right to access, rectify or delete their personal data and to restrict data processing: privacy@clorient.com
17. Complaints
In the event of a complaint, please contact our customer service: info@clorient.com. We will confirm receipt of the complaint and aim to respond within 5 business days.
18. Governing Law and Dispute Resolution
This agreement is governed by Finnish law, excluding its conflict of law provisions.
Any disputes will primarily be resolved through negotiations between the customer and the service provider. If the parties cannot reach an agreement, disputes will be handled by the District Court of Kuopio.
Consumer customers also have the right to refer disputes to consumer advisory services or to the Consumer Disputes Board for resolution. Consumer customers may also use the European Commission's Online Dispute Resolution platform.
• Consumer Advisory Services: https://www.kkv.fi/en/consumer-affairs/
• Consumer Disputes Board: https://www.kuluttajariita.fi/en/
• European Commission Online Dispute Resolution: https://ec.europa.eu/odr
19. Online Store Contact Information
Clorient Oy
Business ID: 3195081-8
Address: PL 10, 70101 Kuopio
Email: info@clorient.com
Data protection matters: privacy@clorient.com