ITIL Experience (Version 5) eLearning

ITIL Experience (version 5) equips you to build human-centred and AI-aware design into digital products and services. You'll learn how experience arises from anticipation, perception and evaluation, and how it shapes trust and engagement. The goal is to build service experiences that strengthen trust and value. Choose the package that fits how you like to study: official materials and exam only (Essential), or with a guided interactive online course included (Standard and Plus).

For professionals responsible for the user and customer experience of digital products and services. Suited to service and product designers, CX/UX leads, and those responsible for customer experience and service journeys. Requires prior ITIL certification: any ITIL 4 certification, ITIL Foundation (v5), or ITIL Foundation Bridge (v5).

  • The ability to build human-centred and AI-driven design work
  • An understanding of how experiences arise and shape trust
  • Tools to design service journeys and experience moments
  • The capability to bring trust, experience and value together within services
  • An internationally recognised certification that strengthens your career
  • Digital experience: feelings, thoughts and responses to interactions with products and services
  • How experience arises from anticipation, perception and evaluation
  • The needs and tensions of users, customers and provider roles
  • Service journeys, experience moments, and functional and relational interactions
  • Experiences across the ITIL four dimensions
  • Human-centred and AI-aware design

Interactive online course: a self-paced online course, ~12 hours of modules, exercises and case studies. Included in Standard and Plus.

Learning Resource Kit: the official study materials in PDF format. Does not include the interactive online course. Included in Essential.

Every plan includes the exam voucher and the eBook.

  • 40 multiple-choice questions
  • Pass mark 65%
  • Open book exam
  • Online exam via PeopleCert
  • Voucher valid for 12 months from purchase
Price (VAT 0 %)
€850,00 EUR
€850,00 EUR
Plan
Study format eLearning
Duration ~12 h
Language English
Validity period 12 months

Pairs well with

PeopleCert Plus Membership
PeopleCert Plus Membership
€119,00
License
Read more
ITIL Experience (Version 5) eLearning
  • Overview
  • Specifications

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FAQ

Frequently asked questions

The interactive online course is a self-paced ~12-hour experience with modules, exercises and case studies; included in Standard and Plus.

The Learning Resource Kit is the official study material in PDF format without the online course, and it's included in Essential.

The exam voucher and eBook are included in every package.

Yes. ITIL Exprience requires any ITIL 4 certification, ITIL Foundation (v5), or ITIL Foundation Bridge (v5).

ITIL 5 expands the framework from traditional IT service management to digital product and service management. AI is integrated into the framework from the ground up. If you do not hold a previous ITIL certification, we recommend starting directly with ITIL 5.

Benefits

Key benefits of the course

Skills that work in everyday life

You get clear thinking models, practical examples and tools you can apply directly to your own work. The courses are designed to support real service and project situations — not just theory.

Certified and Recognized Quality

Our courses are based on internationally recognised frameworks and standards, such as ITIL and PRINCE2. They support competence development and offer a path to official certification.

Content developed by experts

The course content is designed by experienced professionals and grounded in real service and project work situations. It helps you see the bigger picture and supports learning at your own pace.

Purchasing process

What happens after the purchase?

  • Order confirmation

    You will receive an order confirmation to your email after purchase.

  • Getting started instructions

    Instructions for accessing your service or product will be sent to your email.

  • Login

    Register or log in to the course platform following the instructions provided.

  • Start learning

    Study at your own pace during the access period.

Customer Feedback

What Our Learners Say

5/5

"Good content that provided me with a solid understanding of project management as a whole."

Ethan 3.4.2026
5/5

"This gave me such a great overview of the whole process. I finally feel like I know what I’m doing when it comes to running a project from start to finish."

Josh 8.4.2026
5/5

"Easy to follow! I really liked the animations throughout the ITIL online course."

Grant 9.4.2026
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